FREQUENTLY
ASKED QUESTIONS
How do I know if I am eligible for Case Management services from Noble Care?
How many Community Case Managers and Care Coordinators does Noble Care have on staff?
How many people does Noble Care serve in the Biddford area?
We currently serve nearly 65 individuals in our Community Case Management.
How often will I see my Noble Care Case Manager?
Our policy is that case managers see individuals at least once per month. Location and timing varies based on individual needs and the type of visit.
What is the biggest benefit of choosing Noble Care for my Case Management?
There are several benefits to working with Noble Care, but the biggest is that our team works diligently to serve individuals as a collective team. The pooled knowledge of shared information is a valuable resource.
Would I be able to meet the Case Manager before starting with Noble Care?
Yes. After an initial inquiry or contact, our next step is to schedule a meeting with you to introduce ourselves and ask a few questions about your goals and how case managers can help. This meeting would include you, the program manager or prospective Case Manager, and whomever else you would like to be present. Based on your needs, we would assess which of our available Case Managers might be the best match.
What are Case Management office hours at Noble Care?
Our hours are 8am-4:30pm, Monday – Friday. We also offer everyone the phone number for the DS (Developmental Services) Crisis Line for times when a person may have an urgent need to talk to someone.
How quickly would are voicemails and emails responded to at Noble Care?
Our goal is to return phone calls and emails within 24-48 hours (although that does not apply to weekends and holidays). If a case manager is not available for some reason, an individual can reach out to the Director of Community Case Management or the Program Manager if an immediate response is needed.
Can I text my Noble Care Case Manager?
While, Case Managers have cell phones, due to the unconfidential nature of texting they are not allowed to text with individuals outside the usual office hours.
How many people does each Noble Care Case Manager have assigned to them?
Each Case Manager is assigned to an average of 15-18 people. Some Case Managers have more and some have less, according to the degree of individuals’ needs.
What would my Noble Care Case Manager expect of me?
You will be expected to communicate openly as you get to know one another, letting us know your goals and how we can help you meet those. It is very important to be reliable about appointments and commit to what is scheduled. Above all, we expect everyone to be respectful in every interaction.
What can I expect from my Noble Care Case Manager?
You can expect your Case Manager to be respectful of your schedule, your concerns, your goals, etc. Your case manager will work with you on the goals established in your Person-Centered Plan, which is updated every year. We encourage people to advocate for themselves and will support you to do that. Case managers are well versed in the services and supports that are available. They are also familiar with the funding sources that pay for these services, including the MaineCare waivers.
How soon could I start working with my new Case Manager at Noble Care?
Each situation is different. We attempt to make any transition as smooth as possible. We aim to enroll and begin services with a few days of initial interest shown.
I already receive other services through Noble Care. Am I also eligible to receive Community Case Management services through Noble Care?
No. In the state of Maine, participants eligible for services have the right to Conflict Free Case Management. See below for details.
Conflict Free Case Management (excerpt taken from the American Networks of Community Options and Resources (ANCOR) website): Conflict-free case management is designed to ensure that participants have a choice of providers and options are not unduly influenced by providers who both coordinate and offer services. As an example, agencies that provide Case Management Services cannot provide other services to the participant (i.e., community supports, work supports, etc.).
